In this episode, Jonathon Hensley, CEO of Emerge Interactive, a digital product consulting firm shares his thoughts on developing a customer engagement strategy for online brands. Insights he shares include:
In this episode, Matthew Gessler, with over 20 years of experience practicing executive-level UX strategy, user experience, design, and management shares how to create a UX strategy roadmap that continually delights customers. Insights he shares include:
In this episode Rich Rose, Head of Client and People Experiences at LegalVision Australia, shares how to address the key challenges most businesses face in improving their customer experience.