In this episode, chief churn crusher and churn consultant to growing B2B SaaS companies, Anita Toth, shares proven customer attraction techniques that will help build better customer experiences and fuel your business growth. Insights she shares include:
Some topics we discussed include:
- The best place to start in crafting a compelling customer experience that attracts your ideal clients
- Why you should interview customers
- What’s missing in all the data that most companies acquire
- How to find the best people to interview your customers
- How to get your team on onboard with implementing customer attraction techniques
- The best ways to collate knowledge and insights from customer experiences
- The best frequency for data reviews and implementation
- The best ways to build trust with your customers and future customers
- How to get data from churned customers and build better customer experiences
- and much more
Links and resources mentioned
- Check out Anita’s website
Connect with Anita
- Connect with Anita on LinkedIn
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Founder at Sproutworth
Vinay Koshy is the Founder at Sproutworth who helps businesses expand their influence and sales through empathetic content that converts.
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